Terms of Sale
All our products are brand new and have 2 years warranty from receipt of the product. This will be retained and provide proof of purchase.
The warranty does not cover damage caused by improper handling of the product.
If you have a question about a product please contact us before making the purchase.
We accept payment by Paypal, Bank Transfer and credit card / debit card. Do not send any orders without payment has been tested previously, except payment on delivery.
In the case of choosing the form of payment on delivery and shipping is not accepted by the recipient shall be given a debt against the customer who placed the order with shipping costs of return based on the cost of the same in the freight selected.
In the case of choosing the form of cash on the Canary Islands, in passing through customs can generate additional costs which must be paid by the customer.
Delivery will be made by the choice made in the period stipulated in the same counting from the time orders are sent (usually 20:00). Shipping to Ireland is 24/72Horas. Shipping to Ceuta, Melilla and the Canary Islands will be made by Certified Mail. We are not responsible for any delays caused by the shipping agent.
For international shipping, the cost specified appear to choose the appropriate country.
Shipping for items in stock will be held the same day payment is received Monday through Friday ever realizing it before departure time order (usually within 17 hours. May vary without notice.) And if performed post this time, the shipment will be made the following business day. No telling how business day Saturday, Sunday or local or national holidays.
The shipping agent used will depend on the destination / shipping weight from the following: Seur, Envialia, Posts and Tips @. If you have preference for any one of them us correspondingly in the "Order Review" and try to make the shipment by it. It will notify the carrier chosen in the notification email that will come at the time of shipment. All shipments are made from our amacenes in Albacete, Spain.
* Free Shipping For shipping over 150 € "- The number refers to the order subtotal before VAT and excluding shipping costs or expenses relating to the payment. Apply only to shipments within the Peninsula.
We accept returns within 7 working days of receipt of item by customer provided it is in perfect condition, with original box and all accessories and without having been used as stated in Article 101 of the Royal Decree 1 / 16 November 2007 the Consumer. Not count as business days Saturdays, Sundays or national holidays.
In case of return or exchange, freight will always paid by the buyer and not reimbursed the amount for shipping cart.
During the first 7 days, in the event of having a problem we will replace it with a new one. After that date, the product will be sent to the factory for repair or replacement.
If the product does not work correctamentecto received or was an error in sending the carriage back to the client will always be paid for AquíComercio.
In the case of receiving a product and check it out properly it will be sent back to the client and the cost of shipping charges from the customer.
If you have any complaints or dissatisfaction of our clients are encouraged to perform through the Online Trust which will make any possible confict mediators that may arise.
All store nuetra products have 2 year warranty on Spain.
You must present proof of purchase to process refunds or guarantees.
Before shipping the defective product to our facility should first contact firstname.lastname@example.org for steps to follow. Not accept incidents that have not been previously reported to this address.
Materials should be sent to our facility prepaid and will be returned and repaired prepaid Peninsula and Balearic Islands.